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Fundamentals of Retailing and Shopper Marketing is an ideal companion text whether you are in marketing, in manufacturing, work for an advertising agency or if you work in retail. The book focuses on the sharp end of the retail industry and, through real-world examples, shows students and practitioners best retail practice.The text includes models, illustrations and photographs. It is practical, visual and easy to read and teaches you how to transfer your know-how to your own brand, marketing strategy, student assignment or retail environment.
Fundamentals of Retailing and Shopper Marketing is an ideal companion text whether you are in marketing, in manufacturing, work for an advertising agency or if you work in retail.
The book focuses on the sharp end of the retail industry and, through real-world examples, shows students and practitioners best retail practice.
The text includes models, illustrations and photographs. It is practical, visual and easy to read and teaches you how to transfer your know-how to your own brand, marketing strategy, student assignment or retail environment.
The consumer goods industry accounts for 20 percent of the world's gross domestic product (GDP)-that's over $14 trillion in turnover. And yet the industry isn't growing It lags behind global GDP growth, and the latest figures suggest that the world's top 250 consumer goods manufacturers lost nearly $38 billion in profit in 2011 compared to the previous year. As growth declines, profit margins erode and leading players are caught in a perfect storm: hyper competition, the growth of mega-retailers, explosive increases in input costs, talent shortages, and the declining effectiveness of traditional marketing methods all suck profits from a once vibrant and progressive industry. Industry thought leaders see an urgent need for change. In The Shopper Marketing Revolution, shopper marketing pioneers Mike Anthony and Toby Desforges analyze why the industry needs to change and provide managers in the field with the practical advice and proven techniques they'll need to revolutionize their businesses. Mike and Toby introduce the five-step Total Marketing model, an approach that creates coherent links between the end consumer and the in-store environment. Total marketing represents a fundamental shift in the way marketing works. It will help businesses understand how to respond to the reality of the 21st century-transforming the way they market their brands and relate to retail customers.
The consumer goods industry accounts for 20 percent of the world's gross domestic product (GDP)-that's over $14 trillion in turnover. And yet the industry isn't growing It lags behind global GDP growth, and the latest figures suggest that the world's top 250 consumer goods manufacturers lost nearly $38 billion in profit in 2011 compared to the previous year. As growth declines, profit margins erode and leading players are caught in a perfect storm: hyper competition, the growth of mega-retailers, explosive increases in input costs, talent shortages, and the declining effectiveness of traditional marketing methods all suck profits from a once vibrant and progressive industry. Industry thought leaders see an urgent need for change. In The Shopper Marketing Revolution, shopper marketing pioneers Mike Anthony and Toby Desforges analyze why the industry needs to change and provide managers in the field with the practical advice and proven techniques they'll need to revolutionize their businesses. Mike and Toby introduce the five-step Total Marketing model, an approach that creates coherent links between the end consumer and the in-store environment. Total marketing represents a fundamental shift in the way marketing works. It will help businesses understand how to respond to the reality of the 21st century-transforming the way they market their brands and relate to retail customers.
World-Renowned Shopper Scientist Dr. Herb Sorensen Reveals: How Today's Shoppers Think, Behave, and BuyNew Insights for Creating High-Profit Retail Experiences!In retail, there's only one number one. It's not Wal-Mart or Costco, or even Amazon: It's the shopper. To create high-profit retail experiences, you need to know exactly how your shopper thinks, feels, and acts at the point of purchase. Dr. Herb Sorensen illuminates today's consumer behavior in the context of radical technological and societal changes that are transforming retail.Building on these deep consumer insights, Sorensen introduces revolutionary new approaches to improving performance in self-service retail--whatever you sell, via bricks or clicks. You'll discover today's best ways to get the right items to the right customers when they want them... surpass the expectations of customers trained by online retail... own every consumer "moment of truth"!New coverage includes:Converging clicks and bricks into a super-high-efficiency retail engineBuilding the "webby store" visually managing every display like a web pageBringing product and shopper together via optimized navigation and searchMeasuring and promoting shopper efficiencyMotivating long-cycle purchases: cars, tech, appliances, apparel, and moreSpeeding today's shoppers from "want" to "need"
World-Renowned Shopper Scientist Dr. Herb Sorensen Reveals: How Today's Shoppers Think, Behave, and Buy
New Insights for Creating High-Profit Retail Experiences!
In retail, there's only one number one. It's not Wal-Mart or Costco, or even Amazon: It's the shopper. To create high-profit retail experiences, you need to know exactly how your shopper thinks, feels, and acts at the point of purchase. Dr. Herb Sorensen illuminates today's consumer behavior in the context of radical technological and societal changes that are transforming retail.
Building on these deep consumer insights, Sorensen introduces revolutionary new approaches to improving performance in self-service retail--whatever you sell, via bricks or clicks. You'll discover today's best ways to get the right items to the right customers when they want them... surpass the expectations of customers trained by online retail... own every consumer "moment of truth"!
New coverage includes:
Strategic Shopper Marketing provides a uniquely strategic perspective on the "anything, anywhere, anytime" retail revolution.Following the principles set out by leading global consultant Georg August Krentzel, a practitioner can connect shopper marketing principles with strategic concerns, aligning it with other disciplines like marketing, sales and distribution to connect their route to purchase with their route to market. Providing professionals with a theoretically well-founded understanding of shopper marketing, the book charts the history and development of shopper marketing and describes the newest developments and changes in the marketplace that impact how shoppers need to be activated to generate profitable sales and loyalty. The book presents a guideline with examples and numerous illustrations to develop successful shopper marketing strategies across different sales channels.Focused on practice, but with solid theoretical foundations, practical insights and methodologies, and enriched with examples, this book is ideal for marketing practitioners at strategic levels looking to integrate shopper marketing principles into their organization, as well as for those less experienced practitioners learning the principles, and those in marketing education.
Strategic Shopper Marketing provides a uniquely strategic perspective on the "anything, anywhere, anytime" retail revolution.
Following the principles set out by leading global consultant Georg August Krentzel, a practitioner can connect shopper marketing principles with strategic concerns, aligning it with other disciplines like marketing, sales and distribution to connect their route to purchase with their route to market. Providing professionals with a theoretically well-founded understanding of shopper marketing, the book charts the history and development of shopper marketing and describes the newest developments and changes in the marketplace that impact how shoppers need to be activated to generate profitable sales and loyalty. The book presents a guideline with examples and numerous illustrations to develop successful shopper marketing strategies across different sales channels.
Focused on practice, but with solid theoretical foundations, practical insights and methodologies, and enriched with examples, this book is ideal for marketing practitioners at strategic levels looking to integrate shopper marketing principles into their organization, as well as for those less experienced practitioners learning the principles, and those in marketing education.
The modern shopper marketer faces numerous tasks in their day-to-day, none more daunting than trying to navigate the ever-changing digital media landscape.It's easy for even the most knowledgeable marketer to get bogged down with the endless complexities and subtle nuances of the digital media space. There isn't a simple and easy way for shopper marketers to become digital media experts overnight. However, the truth is that you don't need to be an expert to execute expertly designed digital plans for your shopper marketing campaigns. Welcome to the Six Pillars Approach.F.M. Dade is an ad tech and shopper marketing veteran of nearly two decades. He has spent the majority of that time trying to cut through the clutter and noise in digital media and isolate what really matters for shopper marketers. Having been on both the client and vendor partner side, Dade brings a unique perspective to his approach to planning digital shopper marketing programs. With a focus on foundational elements such as data, technology, media, attribution, pricing, and past performance, the Six Pillars Approach is a tool that can help shopper marketers of all experience levels construct campaigns that ladder up to the primary objectives for your brand and retailer.The Six Pillars Approach has been helping shopper marketing professionals for years, let it help you.
The modern shopper marketer faces numerous tasks in their day-to-day, none more daunting than trying to navigate the ever-changing digital media landscape.
It's easy for even the most knowledgeable marketer to get bogged down with the endless complexities and subtle nuances of the digital media space. There isn't a simple and easy way for shopper marketers to become digital media experts overnight. However, the truth is that you don't need to be an expert to execute expertly designed digital plans for your shopper marketing campaigns. Welcome to the Six Pillars Approach.
F.M. Dade is an ad tech and shopper marketing veteran of nearly two decades. He has spent the majority of that time trying to cut through the clutter and noise in digital media and isolate what really matters for shopper marketers. Having been on both the client and vendor partner side, Dade brings a unique perspective to his approach to planning digital shopper marketing programs. With a focus on foundational elements such as data, technology, media, attribution, pricing, and past performance, the Six Pillars Approach is a tool that can help shopper marketers of all experience levels construct campaigns that ladder up to the primary objectives for your brand and retailer.
The Six Pillars Approach has been helping shopper marketing professionals for years, let it help you.
Nog nooit zijn de 25 belangrijkste denk- en doemodellen binnen Retail en Trade Marketing op zo’n overzichtelijke wijze verzameld in één boekwerk. Naast bestaande zijn ook niet eerder gepubliceerde modellen opgenomen op het gebied van o.a. de ontwikkeling van een Categorie Visie, Joint Branding en Shopper Marketing.Het boek biedt tevens een nuttig overzicht van de belangrijkste vakgebied- en calculatiebegrippen. Een ‘must-read’ voor alle professionals die werkzaam zijn in en rondom de vakgebieden en voor het gebruik binnen advanced Retail- en Trade Marketing opleidingen.
Nog nooit zijn de 25 belangrijkste denk- en doemodellen binnen Retail en Trade Marketing op zo’n overzichtelijke wijze verzameld in één boekwerk. Naast bestaande zijn ook niet eerder gepubliceerde modellen opgenomen op het gebied van o.a. de ontwikkeling van een Categorie Visie, Joint Branding en Shopper Marketing.
Het boek biedt tevens een nuttig overzicht van de belangrijkste vakgebied- en calculatiebegrippen. Een ‘must-read’ voor alle professionals die werkzaam zijn in en rondom de vakgebieden en voor het gebruik binnen advanced Retail- en Trade Marketing opleidingen.
Market research is a myth. Philip Graves, one of the world's leading experts in consumer behaviour, reveals why the findings obtained from most market research are completely unreliable. Whether it is company executives seeking to define their corporate strategy or politicians wanting to understand the electorate, the idea that questions answered on a questionnaire or discussed in a focus group can provide useful insights on which to base business decisions is the cause of product failures, political blunders and wasted billions.Consumer.ology exposes some of the most expensive examples of research-driven thinking clouding judgement, experience and evidence – from New Coke to General Motors, from Mattel to the Millennium Dome – and instances of success through ignoring market research, such as Baileys and Dr Who. It also shows organisations the tools they should be using if they want to understand their customers.Using his unique AFECT approach, a set of five criteria to evaluate the reliability of any consumer insight, Graves asserts that it's time for a fresh approach that embraces this new understanding of human behaviour. Along the way, he reveals why the current practice of market research is a false science, why we often don't buy what we say we will, and how to understand consumers better than they do themselves. After reading Consumer.ology business leaders and politicians will never look at market research in the same way again.
Market research is a myth. Philip Graves, one of the world's leading experts in consumer behaviour, reveals why the findings obtained from most market research are completely unreliable. Whether it is company executives seeking to define their corporate strategy or politicians wanting to understand the electorate, the idea that questions answered on a questionnaire or discussed in a focus group can provide useful insights on which to base business decisions is the cause of product failures, political blunders and wasted billions.
Consumer.ology exposes some of the most expensive examples of research-driven thinking clouding judgement, experience and evidence – from New Coke to General Motors, from Mattel to the Millennium Dome – and instances of success through ignoring market research, such as Baileys and Dr Who. It also shows organisations the tools they should be using if they want to understand their customers.
Using his unique AFECT approach, a set of five criteria to evaluate the reliability of any consumer insight, Graves asserts that it's time for a fresh approach that embraces this new understanding of human behaviour. Along the way, he reveals why the current practice of market research is a false science, why we often don't buy what we say we will, and how to understand consumers better than they do themselves. After reading Consumer.ology business leaders and politicians will never look at market research in the same way again.
Hoe bedrijven ons manipuleren en overhalen om te kopenBen jij ooit gebrandwashed?Ooit gezwicht voor een zeurend kind dat per se speelgoed van een bepaald merk wilde hebben? Ooit een boek gekocht alleen omdat het op de bestsellerlijst stond? Slaap je met je iPhone tussen jou en je partner? Ooit iets geliked op Facebook? Ja, dan ben ook jij gebrandwashed! Marketinggoeroe Martin Lindstrom weet waarover hij praat want hij strijdt al twintig jaar aan de frontlinie van de merkenoorlog. Nu beschrijft hij voor het eerst de psychologische trucs en valstrikken die marketeers en adverteerders gebruiken om de waarheid te verhullen, ons te manipuleren en over te halen om te kopen. Op basis van de ervaringen die hij heeft opgedaan bij de grootste en winstgevendste bedrijven ter wereld en opzienbarend nieuw onderzoek dat speciaal voor dit boek is uitgevoerd, onthult hij de bestbewaarde geheimen van de marketingwereld, waaronder:De schokkende manieren waarop marketeers zich richten op zeer jonge kinderen zelfs tot in de baarmoeder.Hoe producenten van cosmetica expres verslavende componenten aan hun producten toevoegen.Nieuw fMRI-bewijs voor waar heteroseksuele mannen aan denken als ze een bijna naakte man zien (hint: het antwoord is niet hun vriendin).Hoe bedrijven digitale data gebruiken om zeer gedetailleerde profielen van ons op te stellen om ons te bestoken met gerichte advertenties en aanbiedingen.Hoe een revolutionair experiment aantoont wat de grootste verborgen verleider is: onze vrienden en buren.Inkijkexemplaar
Hoe bedrijven ons manipuleren en overhalen om te kopen
Ben jij ooit gebrandwashed?
Ooit gezwicht voor een zeurend kind dat per se speelgoed van een bepaald merk wilde hebben? Ooit een boek gekocht alleen omdat het op de bestsellerlijst stond? Slaap je met je iPhone tussen jou en je partner? Ooit iets geliked op Facebook? Ja, dan ben ook jij gebrandwashed! Marketinggoeroe Martin Lindstrom weet waarover hij praat want hij strijdt al twintig jaar aan de frontlinie van de merkenoorlog. Nu beschrijft hij voor het eerst de psychologische trucs en valstrikken die marketeers en adverteerders gebruiken om de waarheid te verhullen, ons te manipuleren en over te halen om te kopen. Op basis van de ervaringen die hij heeft opgedaan bij de grootste en winstgevendste bedrijven ter wereld en opzienbarend nieuw onderzoek dat speciaal voor dit boek is uitgevoerd, onthult hij de bestbewaarde geheimen van de marketingwereld, waaronder:
Boosting retail sales is more important than ever. Stand out in a global, digital marketplace, grow customer loyalty and evolve your brand by leveraging the power of semiotics online and in physical stores.Practical, accessible and based on 20 years of global marketing experience, Using Semiotics in Retail shows retailers of all sizes how to upgrade and empower their marketing, today and for the future. Discover step-by-step how to recognise and design for emerging consumer needs and create meaningful shopper experiences. Learn how to surprise and delight consumers, increase engagement and make shopping easier for everyone. It features case studies and examples from Unilever, Freshippo, H&M, Google, Toyota and many more.Using Semiotics in Retail shares game-changing marketing insights in categories such as FMCG, fashion, technology and entertainment, drawn from China, India, Mexico, the US and the UK. The book is supported by online resources that include templates and interactive exercises. Using Semiotics in Retail equips readers with a set of powerful tools which readers can use straight away to create engaging and successful retail marketing.
Boosting retail sales is more important than ever. Stand out in a global, digital marketplace, grow customer loyalty and evolve your brand by leveraging the power of semiotics online and in physical stores.
Practical, accessible and based on 20 years of global marketing experience, Using Semiotics in Retail shows retailers of all sizes how to upgrade and empower their marketing, today and for the future. Discover step-by-step how to recognise and design for emerging consumer needs and create meaningful shopper experiences. Learn how to surprise and delight consumers, increase engagement and make shopping easier for everyone. It features case studies and examples from Unilever, Freshippo, H&M, Google, Toyota and many more.
Using Semiotics in Retail shares game-changing marketing insights in categories such as FMCG, fashion, technology and entertainment, drawn from China, India, Mexico, the US and the UK. The book is supported by online resources that include templates and interactive exercises. Using Semiotics in Retail equips readers with a set of powerful tools which readers can use straight away to create engaging and successful retail marketing.
Retail ondergaat enorme veranderingen als gevolg van digitalisering, nieuwe soorten concurrenten en steeds hogere verwachtingen van de consument. The Retail Innovation Toolkit biedt praktische hulpmiddelen en voorbeelden uit de praktijk om vooruitgang te boeken: professionals uit de retail én leveranciers kunnen direct aan de slag met hun categorie-uitdagingen.De 42 praktische instrumenten helpen professionals hoe ze de categorie kunnen analyseren, laten groeien, innoveren en zelfs opnieuw uitvinden - op een plezierige en snelle manier.Basisideeën uit category management worden gecombineerd met oefeningen uit experience design en product innovatie. Zo ontstaat een nieuwe reeks innovatievaardigheden en wordt samenwerking ìn de organisatie en tussen retailer en leverancier aangemoedigd.
Retail ondergaat enorme veranderingen als gevolg van digitalisering, nieuwe soorten concurrenten en steeds hogere verwachtingen van de consument. The Retail Innovation Toolkit biedt praktische hulpmiddelen en voorbeelden uit de praktijk om vooruitgang te boeken: professionals uit de retail én leveranciers kunnen direct aan de slag met hun categorie-uitdagingen.
De 42 praktische instrumenten helpen professionals hoe ze de categorie kunnen analyseren, laten groeien, innoveren en zelfs opnieuw uitvinden - op een plezierige en snelle manier.
Basisideeën uit category management worden gecombineerd met oefeningen uit experience design en product innovatie. Zo ontstaat een nieuwe reeks innovatievaardigheden en wordt samenwerking ìn de organisatie en tussen retailer en leverancier aangemoedigd.
You’ve heard how story is the latest-and-greatest business tool and that storytelling can do everything, from helping leaders better communicate to motivating sales teams and winning customers away from competitors. But what stories do you need to tell and how do you tell them?Stories That Stick provides a clear framework of ideals and a concise set of actions for you to take complete control of your own story, utilizing the principles behind the world’s most effective business storytelling strategies.Professional storyteller and nationally-known speaker Kindra Hall reveals the four unique stories you can use to differentiate, captivate, and elevate:the Value Story, to convince customers they need what you provide;the Founder Story, to persuade investors and customers your organization is worth the investment;the Purpose Story, to align and inspire your employees and internal customers; and the Customer Story, to allow those who use your product or service to share their authentic experiences with others.Telling these stories well is a simple, accessible skill anyone can develop. With case studies, company profiles, and anecdotes backed with original research, Hall presents storytelling as the underutilized talent that separates the good from the best in business.Stories That Stick offers specific, actionable steps readers can take to find, craft, and leverage the stories they already have and simply aren’t telling. Every person, every organization has at least four stories at their disposal. Will you tell yours?
You’ve heard how story is the latest-and-greatest business tool and that storytelling can do everything, from helping leaders better communicate to motivating sales teams and winning customers away from competitors. But what stories do you need to tell and how do you tell them?
Stories That Stick provides a clear framework of ideals and a concise set of actions for you to take complete control of your own story, utilizing the principles behind the world’s most effective business storytelling strategies.
Professional storyteller and nationally-known speaker Kindra Hall reveals the four unique stories you can use to differentiate, captivate, and elevate:
Telling these stories well is a simple, accessible skill anyone can develop. With case studies, company profiles, and anecdotes backed with original research, Hall presents storytelling as the underutilized talent that separates the good from the best in business.
Stories That Stick offers specific, actionable steps readers can take to find, craft, and leverage the stories they already have and simply aren’t telling. Every person, every organization has at least four stories at their disposal. Will you tell yours?
The shopper marketing methodology is a powerful, complete approach for satisfying target consumer demand at the point of maximum influence, and thereby driving consumers to purchase. It gives companies a far deeper understanding how consumers behave as shoppers, and leverages this intelligence across the entire supply chain to benefit all stakeholders: companies, brands, consumers, retailers, and shoppers.Shopper marketing requires supply chain partners to smoothly integrate complex sets of marketing and sales tools, in order to engage shoppers, build brand equity, and persuade shoppers when they move into "shopping mode." Internally, it also demands deeper coordination of R and D, marketing innovation, operations, logistics, and distribution. It isn’t easy, but it offers remarkable, proven results that are virtually unachievable any other way.In Shopper Marketing , three of the field’s pioneering innovators and consultants bring together state-of-the-art insights, strategic approaches, and supply chain execution methods for successfully employing shopper marketing initiatives throughout your organization.Dan Flint, Chris Hoyt and Nancy Swift clearly explain what shopper marketing is, and why it is critical for marketers to master. They review each of its six objectives and eight foundational principles, demonstrating how to adapt and apply it in your environment, overcome obstacles, and systematically create value along your entire "path to purchase." Drawing on their unsurpassed consulting experience, they also assess emerging trends and their implications, helping you deepen customer loyalty, extend competitive advantage, and improve profitability for years to come.
The shopper marketing methodology is a powerful, complete approach for satisfying target consumer demand at the point of maximum influence, and thereby driving consumers to purchase. It gives companies a far deeper understanding how consumers behave as shoppers, and leverages this intelligence across the entire supply chain to benefit all stakeholders: companies, brands, consumers, retailers, and shoppers.
Shopper marketing requires supply chain partners to smoothly integrate complex sets of marketing and sales tools, in order to engage shoppers, build brand equity, and persuade shoppers when they move into "shopping mode." Internally, it also demands deeper coordination of R and D, marketing innovation, operations, logistics, and distribution. It isn’t easy, but it offers remarkable, proven results that are virtually unachievable any other way.
In Shopper Marketing , three of the field’s pioneering innovators and consultants bring together state-of-the-art insights, strategic approaches, and supply chain execution methods for successfully employing shopper marketing initiatives throughout your organization.
Dan Flint, Chris Hoyt and Nancy Swift clearly explain what shopper marketing is, and why it is critical for marketers to master. They review each of its six objectives and eight foundational principles, demonstrating how to adapt and apply it in your environment, overcome obstacles, and systematically create value along your entire "path to purchase." Drawing on their unsurpassed consulting experience, they also assess emerging trends and their implications, helping you deepen customer loyalty, extend competitive advantage, and improve profitability for years to come.
“The Complete Shopper Marketing Guidebook” is just that – Complete. Most importantly, it starts with the people who are doing the shopping – the consumers. While many texts promise to tell you ‘everything you need to know’ about a subject, this text does that and more.”Shopper marketing is one of the fastest growing marketing disciplines. It represents $750 billion in sales and has been growing over 20 percent annually. Yearly spending on shopper marketing is estimated to be $50-60 billion.This book provides background, strategies, tactics, surveys, guidelines and examples for creating effective shopper marketing programs. It covers predictive modeling and profiling, shopper engagement, shopper loyalty, sweepstakes, social marketing, experiential, path-to-purchase, retail, e-tail and more. It also provides over 400 tactical brainstorm ideas across fourteen strategic categories.Author Stephen Smith has worked with world-wide advertising and shopper marketing agencies, creating programs for Coca-Cola, Frito-Lay, Kraft Foods, Bell Mobile, McDonald’s, Target, 3M, FedEx and more. He’s a six year adjunct professor at Loyola University’s Graduate School of Business, Chicago, and authored “How to Sell More Stuff – Promotional Marketing That Really Works,” which sold out two national printings.
“The Complete Shopper Marketing Guidebook” is just that – Complete. Most importantly, it starts with the people who are doing the shopping – the consumers. While many texts promise to tell you ‘everything you need to know’ about a subject, this text does that and more.”
Shopper marketing is one of the fastest growing marketing disciplines. It represents $750 billion in sales and has been growing over 20 percent annually. Yearly spending on shopper marketing is estimated to be $50-60 billion.
This book provides background, strategies, tactics, surveys, guidelines and examples for creating effective shopper marketing programs. It covers predictive modeling and profiling, shopper engagement, shopper loyalty, sweepstakes, social marketing, experiential, path-to-purchase, retail, e-tail and more. It also provides over 400 tactical brainstorm ideas across fourteen strategic categories.
Author Stephen Smith has worked with world-wide advertising and shopper marketing agencies, creating programs for Coca-Cola, Frito-Lay, Kraft Foods, Bell Mobile, McDonald’s, Target, 3M, FedEx and more. He’s a six year adjunct professor at Loyola University’s Graduate School of Business, Chicago, and authored “How to Sell More Stuff – Promotional Marketing That Really Works,” which sold out two national printings.
Shopper Marketing details how marketers can influence the buying decision in-store. The 35 contributors from top companies around the world have packed the book with practical advice on shopper needs and trends, retail environments, effective packaging and much more to equip product and brand managers, packaging experts, merchandising specialists and more with the tools they need to be successful in this field of sales promotion.The second edition of Shopper Marketing has been fully updated to include a new forward by marketing guru Philip Kotler and 12 new articles that reflect the current changes in the fast growing area, focusing specifically on the international scope, the online presence and the future of shopper marketing. New case studies from India, China, Brazil and Japan also add to the depth and breadth of the first edition.
Shopper Marketing details how marketers can influence the buying decision in-store. The 35 contributors from top companies around the world have packed the book with practical advice on shopper needs and trends, retail environments, effective packaging and much more to equip product and brand managers, packaging experts, merchandising specialists and more with the tools they need to be successful in this field of sales promotion.
The second edition of Shopper Marketing has been fully updated to include a new forward by marketing guru Philip Kotler and 12 new articles that reflect the current changes in the fast growing area, focusing specifically on the international scope, the online presence and the future of shopper marketing. New case studies from India, China, Brazil and Japan also add to the depth and breadth of the first edition.
Retailers today are drowning in data but lacking in insight: They have huge volumes of information at their disposal. But they're unsure of how to sort through it and use it to make smart decisions. The result? They're struggling with profit-sapping supply chain problems including stock-outs, overstock, and discounting. It doesn't have to be that way.In The New Science of Retailing, supply chain experts Marshall Fisher and Ananth Raman explain how to use analytics to better manage your inventory for faster turns, fewer discounted offerings, and fatter profit margins.Featuring case studies of retailing exemplars from around the world, this practical new book shows you how to:* Mine your sales data to identify homerun products you're missing * Reinvent your forecasting and pricing strategies * Build end-to-end agility into your supply chain * Establish incentives that align your supply chain partners behind shared objectives * Extract maximum value from technologies such as point-of-sale scanners and customer loyalty cards Highly readable and compelling,The New Science of Retailing is your playbook for turning all that data into a wellspring for new profits and unprecedented efficiency.
Retailers today are drowning in data but lacking in insight: They have huge volumes of information at their disposal. But they're unsure of how to sort through it and use it to make smart decisions. The result? They're struggling with profit-sapping supply chain problems including stock-outs, overstock, and discounting. It doesn't have to be that way.
In The New Science of Retailing, supply chain experts Marshall Fisher and Ananth Raman explain how to use analytics to better manage your inventory for faster turns, fewer discounted offerings, and fatter profit margins.
Featuring case studies of retailing exemplars from around the world, this practical new book shows you how to:
* Mine your sales data to identify homerun products you're missing
* Reinvent your forecasting and pricing strategies
* Build end-to-end agility into your supply chain
* Establish incentives that align your supply chain partners behind shared objectives
* Extract maximum value from technologies such as point-of-sale scanners and customer loyalty cards Highly readable and compelling,
The New Science of Retailing is your playbook for turning all that data into a wellspring for new profits and unprecedented efficiency.
Should I advertise on TV? Is print dead? Should I work with an influencer? Should I promote my product through Facebook and Instagram ads? What about TikTok? How do brands get shoppers to say "yes" in an increasingly complex, fragmented and fast-changing world?Constant change, rapid innovation, category disruptors, rising shopper expectations and new access to goods and services have made consumers and shoppers incredibly adept at wading through oceans of research and information. Before making a purchase decision, your brand's target consumer is a shopper. With more choices than ever before, shoppers are becoming increasingly promiscuous, opening themselves up to new brands, products and shopping channels. In Influencing Shopper Decisions, the authors are market researchers who reveal how brands can help shoppers say "yes" by better understanding consumer decision-making.By tracking the evolution of the shopper mindset from the First Moment of Truth to Google's infamous ZMOT, the authors outline a new paradigm for shopping behavior that focuses on shopper needs, priorities and context. Whether you're a CPG brand marketer, digital media company or small business owner, Influencing Shopper Decisions provides an unparalleled understanding of the shopper mindset and the keys to unlocking it. After explaining the forces that drive consumer decision-making, the authors outline key insights and strategies that marketers can use to maintain relevancy and grow engagement with consumers.
Should I advertise on TV? Is print dead? Should I work with an influencer? Should I promote my product through Facebook and Instagram ads? What about TikTok? How do brands get shoppers to say "yes" in an increasingly complex, fragmented and fast-changing world?
Constant change, rapid innovation, category disruptors, rising shopper expectations and new access to goods and services have made consumers and shoppers incredibly adept at wading through oceans of research and information. Before making a purchase decision, your brand's target consumer is a shopper. With more choices than ever before, shoppers are becoming increasingly promiscuous, opening themselves up to new brands, products and shopping channels. In Influencing Shopper Decisions, the authors are market researchers who reveal how brands can help shoppers say "yes" by better understanding consumer decision-making.
By tracking the evolution of the shopper mindset from the First Moment of Truth to Google's infamous ZMOT, the authors outline a new paradigm for shopping behavior that focuses on shopper needs, priorities and context. Whether you're a CPG brand marketer, digital media company or small business owner, Influencing Shopper Decisions provides an unparalleled understanding of the shopper mindset and the keys to unlocking it. After explaining the forces that drive consumer decision-making, the authors outline key insights and strategies that marketers can use to maintain relevancy and grow engagement with consumers.
The book follows the story of the Big Beverage Company, a large multinational company, whose main source of profit is coffee. Their growth has stalled though in the face of increased competition from private label brands, and consumption shifts to different channels. As their growth has slowed so too the total categories, and so one afternoon their biggest retail customer, Shopmart, calls to ask for their help in getting the category growing again.This sets the Big Beverage Company and their management team on a journey from being a brand-focused business, to one that understands how a broader emphasis on the category and its shoppers can lead to greater growth for themselves and their retail partners.
The book follows the story of the Big Beverage Company, a large multinational company, whose main source of profit is coffee. Their growth has stalled though in the face of increased competition from private label brands, and consumption shifts to different channels. As their growth has slowed so too the total categories, and so one afternoon their biggest retail customer, Shopmart, calls to ask for their help in getting the category growing again.
This sets the Big Beverage Company and their management team on a journey from being a brand-focused business, to one that understands how a broader emphasis on the category and its shoppers can lead to greater growth for themselves and their retail partners.
Physical retail isn't dead-but boring retail is! Remarkable Retail equips the savvy retailer with eight essential strategies to bounce back from the covid-19 downturn and thrive in the years to come. Digital technology has profoundly altered the competitive landscape for retailers. Although the shutdown of 2020 didn't cause this trend, it has dramatically accelerated it, collapsing retailers' transformation timeline into a matter of months, not years.In Remarkable Retail, industry thought leader Steve Dennis argues that it's no longer enough merely to offer convenience, decent prices, or an okay shopping experience. Even very good is no longer good enough. To win and keep customers today, retailers must be nothing short of remarkable. In most retail categories, digital channels are now central to the consumer's journey, but that doesn't mean people aren't also shopping in stores; they're just using them differently, often browsing in one channel and buying in the other.The line between digital and physical stores has been virtually erased; the customer is the channel. Retailers who resist this fact are doomed to perish. The future belongs to those who find new ways to create a remarkable, harmonized customer experience at every touchpoint. Although we saw some high-profile retail brands become casualties of the pandemic, it turns out many of those had underlying conditions, while retailers who had already embarked upon the road to remarkable not only survived but actually emerged in better health than before. Packed with illuminating case studies from some of modern retail's biggest success stories, quick pivots, and impressive rebounds,Remarkable Retail presents eight essential strategies for visionary leaders who are prepared to reimagine their way of doing business. A remarkable retailer is digitally enabled, human centered, harmonized, mobile, personal, connected, memorable, and radical. In an age where consumers have short attention spans, myriad options, and a digitally integrated relationship with every brand, Remarkable Retail is your indispensable guide to creating a powerful retail experience that keeps your customers coming back for more.
Physical retail isn't dead-but boring retail is! Remarkable Retail equips the savvy retailer with eight essential strategies to bounce back from the covid-19 downturn and thrive in the years to come. Digital technology has profoundly altered the competitive landscape for retailers. Although the shutdown of 2020 didn't cause this trend, it has dramatically accelerated it, collapsing retailers' transformation timeline into a matter of months, not years.
In Remarkable Retail, industry thought leader Steve Dennis argues that it's no longer enough merely to offer convenience, decent prices, or an okay shopping experience. Even very good is no longer good enough. To win and keep customers today, retailers must be nothing short of remarkable. In most retail categories, digital channels are now central to the consumer's journey, but that doesn't mean people aren't also shopping in stores; they're just using them differently, often browsing in one channel and buying in the other.
The line between digital and physical stores has been virtually erased; the customer is the channel. Retailers who resist this fact are doomed to perish. The future belongs to those who find new ways to create a remarkable, harmonized customer experience at every touchpoint. Although we saw some high-profile retail brands become casualties of the pandemic, it turns out many of those had underlying conditions, while retailers who had already embarked upon the road to remarkable not only survived but actually emerged in better health than before. Packed with illuminating case studies from some of modern retail's biggest success stories, quick pivots, and impressive rebounds,
Remarkable Retail presents eight essential strategies for visionary leaders who are prepared to reimagine their way of doing business. A remarkable retailer is digitally enabled, human centered, harmonized, mobile, personal, connected, memorable, and radical. In an age where consumers have short attention spans, myriad options, and a digitally integrated relationship with every brand, Remarkable Retail is your indispensable guide to creating a powerful retail experience that keeps your customers coming back for more.
Basing shopper marketing strategy on customer insights is what differentiates market leading retail brands from weaker competitors. Many retail organizations lack business development and strategic departments that collect experiences, set benchmarks and create models and manuals. Retail Marketing Strategy makes the information available to drive new ways of thinking and make retail practice more agile for everyone.Outlining the five key capabilities required for retail excellence, namely in-store execution; organizational development; fact-driven decision making; multi-channel operations, and understanding customers, Retail Marketing Strategy answers some of the most difficult questions in retail including how to innovate to develop new ways to interact with customers across multiple channels, and how to replicate online success stories from other sectors. Practical steps are put forward for collating and interpreting the data generated in shopper activity, helping to make sense of trends and build effective strategy. Guidance is based throughout on neuromarketing research, providing a clear framework for building in experiential elements such as scent or music into the retail environment to really engage with consumers on an emotional level.If you are a marketing, branding or supply chain professional working in retail seeking straightforward and research-driven techniques for building lasting customer loyalty, or you are responsible for driving retail strategy in your organization, let Retail Marketing Strategy be your guide.
Basing shopper marketing strategy on customer insights is what differentiates market leading retail brands from weaker competitors. Many retail organizations lack business development and strategic departments that collect experiences, set benchmarks and create models and manuals. Retail Marketing Strategy makes the information available to drive new ways of thinking and make retail practice more agile for everyone.
Outlining the five key capabilities required for retail excellence, namely in-store execution; organizational development; fact-driven decision making; multi-channel operations, and understanding customers, Retail Marketing Strategy answers some of the most difficult questions in retail including how to innovate to develop new ways to interact with customers across multiple channels, and how to replicate online success stories from other sectors. Practical steps are put forward for collating and interpreting the data generated in shopper activity, helping to make sense of trends and build effective strategy. Guidance is based throughout on neuromarketing research, providing a clear framework for building in experiential elements such as scent or music into the retail environment to really engage with consumers on an emotional level.
If you are a marketing, branding or supply chain professional working in retail seeking straightforward and research-driven techniques for building lasting customer loyalty, or you are responsible for driving retail strategy in your organization, let Retail Marketing Strategy be your guide.
The retail sector is an integral part of a national economy. From the political economy perspective, all consumer goods have surplus values locked up in them; the surplus values are not realized until the consumer goods are purchased by consumers through various distribution channels. As such, retailing is the essential link between production and consumption.The success of a retail business depends on two general factors: the location of the retail outlet, and management of the business. Both factors are equally important. If the business is located in the wrong place with the wrong customer base, it will not generate expected sales. Similarly, if the business is poorly managed and operated, it will not perform well even if the location is right. Influenced by both traditional and new location theories, Retail Geography is conceptualized and organized using the retail planning process as the framework.The technical and methodological chapters help guide the reader with detailed descriptions of the techniques and are supported with practical examples to reflect the latest software development. Retail Geography provides a state-of-the-art summary and will act as a core textbook for undergraduate and graduate students of economic geography interested in specializing in retail and business geography. The practical examples also make it a valuable handbook for practitioners in the field, as well as students of retail management and commercial real estate management.
The retail sector is an integral part of a national economy. From the political economy perspective, all consumer goods have surplus values locked up in them; the surplus values are not realized until the consumer goods are purchased by consumers through various distribution channels. As such, retailing is the essential link between production and consumption.
The success of a retail business depends on two general factors: the location of the retail outlet, and management of the business. Both factors are equally important. If the business is located in the wrong place with the wrong customer base, it will not generate expected sales. Similarly, if the business is poorly managed and operated, it will not perform well even if the location is right. Influenced by both traditional and new location theories, Retail Geography is conceptualized and organized using the retail planning process as the framework.
The technical and methodological chapters help guide the reader with detailed descriptions of the techniques and are supported with practical examples to reflect the latest software development. Retail Geography provides a state-of-the-art summary and will act as a core textbook for undergraduate and graduate students of economic geography interested in specializing in retail and business geography. The practical examples also make it a valuable handbook for practitioners in the field, as well as students of retail management and commercial real estate management.
Een gestructureerde methode die zijn waarde in de praktijk heeft bewezen. Het is een methode die commercieel talent tot bloei brengt en die marketeers, verkopers en alle andere medewerkers helpt samen te werken in dienst van de klant.
Een gestructureerde methode die zijn waarde in de praktijk heeft bewezen. Het is een methode die commercieel talent tot bloei brengt en die marketeers, verkopers en alle andere medewerkers helpt samen te werken in dienst van de klant.
The supermarket design of the past sixty years was developed not by designers, but by supply chain managers as an optimized logistical solution. The storytelling metaphor was that of a logistic center and the client was part of the supply chain. This metaphor was enough, since it implemented the lowest possible cost and no money spent on fuss. In times of disruption by online retail, the industry is looking for new storytelling metaphors. This leads to all kind of hybrid typologies blending the supermarket with gastronomy, event, stage or co-working. This book explores these new developments and explains how to apply them.
The supermarket design of the past sixty years was developed not by designers, but by supply chain managers as an optimized logistical solution. The storytelling metaphor was that of a logistic center and the client was part of the supply chain. This metaphor was enough, since it implemented the lowest possible cost and no money spent on fuss. In times of disruption by online retail, the industry is looking for new storytelling metaphors. This leads to all kind of hybrid typologies blending the supermarket with gastronomy, event, stage or co-working. This book explores these new developments and explains how to apply them.
This book offers a different take on shopper marketing: using insights from neuromarketing, it explores how the shopping brain works, and how these insights can be used to develop more effective shopper marketing strategies and tactics. Part 1 presents the neuromarketing foundation that modern shopper marketing is based on and outlines an easy to follow, eight step framework for developing effective shopper marketing strategies. Part 2 adds colour with a collection of case examples designed to get your creative juices flowing when you are looking for big new shopper marketing ideas. This book is for you if you want to develop a leading-edge shopper marketing capability or to review – and possibly update - your current shopper marketing practice. Carl MacInnes is a senior executive responsible for global shopper marketing practice at Fonterra, the world’s largest dairy exporter. Dr Peter Steidl is a marketing consultant and neuromarketing expert who has worked with leading corporations in 20 countries on five continents.
This book offers a different take on shopper marketing: using insights from neuromarketing, it explores how the shopping brain works, and how these insights can be used to develop more effective shopper marketing strategies and tactics. Part 1 presents the neuromarketing foundation that modern shopper marketing is based on and outlines an easy to follow, eight step framework for developing effective shopper marketing strategies. Part 2 adds colour with a collection of case examples designed to get your creative juices flowing when you are looking for big new shopper marketing ideas. This book is for you if you want to develop a leading-edge shopper marketing capability or to review – and possibly update - your current shopper marketing practice. Carl MacInnes is a senior executive responsible for global shopper marketing practice at Fonterra, the world’s largest dairy exporter. Dr Peter Steidl is a marketing consultant and neuromarketing expert who has worked with leading corporations in 20 countries on five continents.
Hét grootste business-to-shopper kennisplatform.
Kenniscentrum, kennisontwikkelaar én belangenbehartiger voor Shopper- en Trade Marketing professionals.
Wij staan voor continue ontwikkeling en professionalisering van het vakgebied- en deelgebieden voor alle relevante sectoren. Dit doen we door waardevolle kennis en ervaring te verzamelen en door te geven via onze Masterclasses, workshops en vakspecifieke events zoals ISMI on Tour en Catch the Shopper.
Word lid van ISMI!
Blijf altijd op de hoogte van de nieuwste trends, inzichten en strategieën die het gedrag van de consument als shopper beïnvloeden. Sluit je aan bij vakgenoten uit verschillende branches, krijg toegang tot exclusieve kennissessies, inspirerende (netwerk)events en vak- gerelateerde opleidingen.
Als kennisinstituut bieden we onze leden een uniek pakket aan activiteiten om up-to-date te blijven binnen het vakgebied. Het ISMI lidmaatschap is gekoppeld aan je organisatie en niet aan personen. Binnen het lidmaatschap is er altijd ruimte voor 2 deelnemers per bedrijf. Dat betekent dat ook je collega’s al onze ISMI opleidingen en/of events kunnen bezoeken. Wil je bijvoorbeeld zelf met een collega naar de Tweedaagse Postbachelor Shopper Marketing en je andere collega's naar de Tweedaagse Postbachelor Joint Category Development? Geen probleem. Dat valt allemaal binnen het standaard lidmaatschap van €2150,-. Geen extra kosten dus!
Tevens zijn alle events gratis door 2 personen te bezoeken, zoals bijvoorbeeld Catch-The-Shopper en ISMI on Tour.
Wil je in één keer je team inspireren aan de hand van een trendpresentatie, training of workshop? En liefst ook incompany? Graag! Neem dan even contact met ons op.
Een van de hoogtepunten is het congres Catch the Shopper, mede georganiseerd door ISMI en inmiddels het grootste business to shopper event van Nederland.
Ieder jaar hebben we een relevant thema waarmee we vakgenoten willen inspireren. Naast gerenommeerde sprekers uit het vakgebied en leerzame cases zullen we daar ook de Shopper Marketing Awards uitreiken. De enige Award in ons vakgebied. Zien we je in juni 2025?
"One-size-fits-you" en "Allways-on"
2025 wordt wederom een uitdagend jaar, we shoppen meer online dan ooit. We zijn ‘allways on’ en beïnvloeding van ons koopgedrag gaat steeds meer van ‘one size fits all’ naar ‘one size fits you’.
Partnerships tussen verschillende retailers in verschillende branches vormen een ‘blended retail experience’. Virtual Reality zal shoppers in staat stellen in een virtuele omgeving te browsen, inspiratie op te doen en te interacteren met merken en producten.
Een naadloze shopping experience via sociale platforms, AI, slimme chatbots en gepersonaliseerde ervaringen en user generated content lijkt nog ver weg, echter de toekomst is dichterbij dan je denkt.
